Frequently Asked Questions

I want to pick my order up for free how do I get there?

A Sat Nav/Google Maps will take you to St Benedict's Primary School, bear immediately right down a track and Lowlands Farm is the second house.

Please use this map:

Why does it say 'The item you added doesn’t ship to your location'?

This means you have chosen a product that can only be delivered locally. Try choosing a box of brownies that can be posted anywhere in the UK or check our local delivery radius here:

 

When will I receive my order?

We aim to dispatch letterbox brownies first class within 5-7 days of your purchase or for local delivery we aim to get your goodies to you within 7-10 days. Keep an eye on your emails for when we ship your order.

Where do you deliver?

The products we currently post around the UK are brownies and traybakes, however if you are purchasing cupcakes or cakes we have a 15 mile local delivery radius from Brandsby, York. Locally delivered products will only be available in the checkout if your address is eligible and suits the conditions.

Where can I find information about allergens?

When you click on a product, MAJOR allergens can be found in the product description. Further allergens and ingredients can be found in the link 'Additional Ingredient and Allergen Information' at the bottom of the website or Click Here. We cannot be held responsible for allergic reactions as we have provided as much information about our products as we can.